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Member Resources

SentriLock Phone Support

Have more detailed questions, need help with something you just can’t figure out? Call us 7 days a week from 8am – midnight EST.

US: 513-618-5800

Canada and Toll Free: 1-877-736-8745

Phone Renewals

For SentriCard® renewals or to obtain a One Day Code (if allowed by association) over the phone:

  • Have your SentriCard®, PIN, and a Lockbox ready

  • US Customers: 513-618-5800

  • Canada and Toll Free: 1-877-736-8745

  • Press 2 for the automated phone system

  • Follow along with the prompts

SentriCard® Utility software.

E-Key Error Codes
Active Key Error Codes

E-Key Error Codes

Active Key Error Codes