The Code of Ethics of the National Association of REALTORS® is a document which is universally recognized by lawyers and laymen as the measure of professionalism in the real estate industry. It does not describe the lowest common denominator of permissible behavior as do the licensing laws of the state. Instead, it outlines the highest ideals of professional performance the public, and other REALTORS®, have a right to expect from REALTORS®.  For more information please click on the following links:

 

Information from the Indiana Association of REALTORS please click here :

 

Information from the National Association of REALTORS please click here:

 

 

For the Public

 

To file a complaint with the board...

 

If you wish to file an ethics complaint with the Board, you need to follow these steps:

 

• Please read through the Articles of the Code of Ethics before writing your complaint. And be sure to read the Functions of the Grievance Committee for limitations on our process (Before you file an ethics complaint brochure).

• As you compose your written complaint, cite an Article or Articles that you feel have been violated in any way.

• Complete, sign and date the complaint form. Attach an explanation of the situation surrounding the complaint. Be as specific as possible. State what, when, where, why and how, etc., you think each Article was violated.

• Attach copies of any and all pertinent documents such as listing agreements, purchase and sales agreements, addenda, etc. 

• Send the completed complaint form and all accompanying documents to: 

 

Indiana Association of Realtors®

Attn: Laura Sallie, Director of Professional Standards

143 W. Market St. Ste. 100

Indianapolis, IN 46204

lsallie@indianarealtors.com

 

The basis for filing a complaint against a REALTOR® should be an allegation by the complainant that a REALTOR® violated one or more of the articles of the Code of Ethics of the National Association of REALTORS®.

 

For Our Members

 

The La Porte County Association of REALTORS® partners with the Indiana Association of REALTORS® (IAR) for the administration of the professional standards process; mediation, arbitration, and ethics.  IAR has adopted a policy requiring mandatory mediation.  To read more about the mediation process please click here.   To access mediation form request please click here; to access arbitration forms please click here.

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IAR Citation Program

Ethics Violations

In order to facilitate a more efficient and streamlined process to handle certain ethics violations, the Indiana Association of REALTORS® has adopted the Ethics Citation Program, effective January 1, 2019.

A Respondent electing to pay a citation avoids an uncomfortable and often time-consuming hearing process. Respecting the right for due process, a Respondent may instead elect to request a hearing. The Ethics Citation Program is as confidential as the hearing process.

A Complainant may have less time involved, yet justice will still be served, thereby protecting the industry from unethical behavior. If the Respondent elects to have a hearing, the Complainant would need to attend.

The Citation Policy shall establish an Ethics Citation Panel, comprised of at least three (3) individuals, who will review complaints to determine eligibility for the citation program and the appropriate citations. The Ethics Citation Panel will be a subset of the association’s Professional Standards Committee, and the individuals on the Ethics Citation Panel will have a high level of experience in hearing professional standards cases.

Complaints must be filed within one hundred eighty (180) days after the facts constituting the matter complained of could have been known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction or event, whichever is later.

The citation policy cannot cite violations based on Articles or Standards of Practice other than those spelled out in this policy, cannot impose fines in excess of those in the policy, and cannot be utilized more frequently than provided for in this policy.

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                                   IAR Citation Policy                 IAR Citation Complaint Form

 

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